Refund policy

Return and Refund Policy

We want you to be happy with your order. If something isn't right, you can request a return within 30 days of delivery.

Eligibility: for health and safety reasons, supplements can only be returned if they are unopened, with the original seal intact. Items that arrive damaged, defective or incorrect can always be returned or replaced.

How to start a return: contact us at support@nordvaleco.com or through our contact form with your order number and the reason for the return. We will reply within 2 business days with the return instructions. Items sent back without first requesting a return cannot be accepted.

Damaged or wrong items: please contact us within 7 days of delivery with a photo of the product and packaging, and we will send a free replacement or a full refund.

Refunds: once we receive and inspect your return, we will notify you. Approved refunds are issued to your original payment method within 5-10 business days. Shipping costs for returns of unopened products are paid by the customer, unless the item was damaged or incorrect.

Exchanges: the fastest way to get a different item is to return the one you have and place a new order.

Questions: contact us at support@nordvaleco.com or through our contact form.